FREQUENTLY ASKED QUESTIONS

 

What is an on-location photographer? I do not have a physical studio. All of my photo sessions are on location, whether it's outdoors or in the comfort of your own home. If you need to change clothes during an outdoor shoot I have a portable dressing room. I usually scout out nearby restrooms where my clients can change clothes.

 What's in your camera bag? I shoot with a Canon 5D Mark II and a mixture of prime lenses. I always tell my clients it doesn't matter what camera you use. What matters is the person operating it. 

 Why does custom photography cost so much? Well to tell you the truth because it's custom. I take the time to get to know each of my clients so that I can create a photo session and experience that is uniquely them. Pre-session consultations, location, lighting, makeup application, retouching of each image is done to reveal your true essence, so that you look and feel your best!

 Why are digital images/files so expensive? Digital images are the most valuable and multifaceted purchase. Each client receives a print release which allows you to make prints (from wallet to poster size), wall-art, photo books, pillows and much more at any point in the future. Once you've received your high resolution digital images/files, the only reason you have to come back to Nicole Mondestin Photography is to schedule another session but not to make prints and products from your previous session. The print release you receive allows you to make those products yourself. Therefore the high resolution files are priced accordingly. 

What's the difference between low res and high res images? The long and short of it is that you can print high res images. Low res images are not ideal for printing. However they are perfect for display online. Such as facebook, instagram, twitter and etc.

 How far in advance should I book my session? Immediately to ensure that you receive your desired date.

 What should I expect the day of my session? An awesome experience! Your custom photo session will be fun, exciting and relaxed. 

 How do you choose your shoot locations? During your pre-session consultation, we discuss the purpose, vision and themes for your shoot. We go over outfit choices from head to toe. Once we have decided on everything we then move on to finding a location that compliments you and your shoot. 

 What should I wear? Do you pose us? After our pre-session consultation I will send you a guide with tips on what you should wear and a checklist of items you should bring with you to the shoot. I also work with a bevy of fabulous professional fashion stylist, make up artist and hair stylistand would be happy to refer you to one should you need one. 

 What is the turnaround time for finished images? I usually take between 10-20 images for a mini session. For a full session  between 30-50 images. For weddings and events there isn't a set number. I take as many photos required to tell the story of the day. All of the images are carefully cultivated, retouched and uploaded to your online gallery 4-6 weeks after your session. You will be able to order prints, canvases and digital files directly from the gallery should you choose.  I am always on hand for you to make in purchases in person. 

 Still have questions? I would be happy to answer them. Please feel free to call me at (917) 528-1798 or email me at hello@nicolemondestinphotography.com

 

POLICIES

 

SESSION FEE & RETAINER.  A non-refundable retainer is due at the time of booking in order to secure your date.  Your date will not be reserved until the retainer is paid. The remaining balance of your session fee must be paid on or before your session date. If you pay the remaining balance on your session date it must be paid upon your arrival to the session. No shooting, styling or makeup application, etc. will take place if your session fee is not paid in full.  Once the retainer is paid no other client can reserve your date or time slot, therefore retainers are non-refundable. If a client pays the retainer and needs to reschedule. The retainer is valid for one year from the original booking date. All retainers that are not redeemed within one year will be null and void. 

 ACCEPTABLE FORS OF PAYMENT. Cash, bank certified checks, paypal, credit/debit cards.

 CANCELLATION. If you need to cancel your session, please notify me 48 hours in advanced of your scheduled session date. All clients who notify me within 48 hrs of their session date will immediately be scheduled for the next available date.  However you are only allowed to postpone your session date two times. If your session is postponed more than two times an additional $150.00 will be applied to your remaining balance.  If your postponement is due to inclement whether you will not penalized and will not incur any additional fees other than remaining session fee balance.

 TIME. Please arrive on time for your session dressed and ready to shoot.  Please note that there is an allotted time for your shoot specifically for you. If you arrive late to your session your shooting time will start at the time of your arrival and will not be extended.

 INCLEMENT WEATHER. We will reschedule for the next available date. If inclement weather cuts your session short.  We will schedule a date and time to finish the remainder of your session. 

 ATTENDANCE. Is limited to those being photographed. No more than 1 additional person will be allowed at the photo session, unless its parents accompanying a minor. Having additional people present who are not being photographed can be distracting to both the photographer and to those being photographed. Cameras of any kind are not permitted at your photo session. 

 PRINTS AND PRODUCTS. All orders must be placed within 2 weeks of gallery posting. All payments must be made within 5 days of receiving the invoice. After two weeks, a $100.00 re-archival fee applies to reopen your gallery. 

DIGITAL IMAGES.  Digital images included in the portrait session packages are high res images unless otherwise stated. Images included with event photography prices are low res images. Unless otherwise stated. If you would like to purchases high res images of your event. High res images maybe purchased from the a la carte menu for an additional fee. 

 INCLEMENT WEATHER. We will reschedule for the next available date. If inclement weather cuts your session short.  We will schedule a date and time to finish the remainder of your session. 

 COPYRIGHT. All images/products created and provided by Nicole Mondestin Photography whether print or digital may not be reproduced by any means. Scanning or reproduction of purchased images without Nicole Mondestin Photography's consent constitutes copyright infringement and is punishable by law. Nicole Mondestin Photography is the only entity allowed to print and reproduce your images unless otherwise stated.